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NDIS Registered Provider ⎸✆ 0490 184 979 ⎸✉︎ intake@icareconnections.com.au


We Value your Feedback, it Helps Us Support You Better.

Suggestions and Ideas

Do you have a great idea for our service or a suggestion on how we can improve?

Feedback

Do you have any feedback on how we delivered your services? What can we do better? What are some great things about how we deliver your services?

Complaints

Your complaint provides a valuable learning opportunity for our team, and provides us with information about how we can improve our services to better support you.

Making a complaint can take courage and we want to support you to exercise your rights.

Contact Us

Complain to an External Body

If you are not happy with how we resolved your complaint, you have the right to complain to an external body at any time. There are a number of organisations that you can contact, please see below:


National Disability Insurance Agency

P: 1800 800 110

E: feedback@ndis.gov.au


Disability Services Commissioner

P: 1800 677 342

E: complaints@odsc.vic.gov.au


Mental Health Complaints Commissioner

P: 1800 246 054

E: help@mhcc.vic.gov.au


Australian Competition and Consumer Commission

P: 1300 302 502

www.accc.gov.au/contact-us/contact-the-accc


Australian Human Rights Commission

P: 1300 656 419

E: complaintsinfo@humanrights.gov.au

Write to: GPO Box 5218, Sydney, NSW, 2001

www.humanrights.gov.au/complaint-information

Get the Full Feedback and Complaints Policy Here