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iCare Connections is a Registered NDIS Provider # 4050037339
Contact us, we would love to hear from you.
Get in Touch
iCare Connections
M: 0490 184 979
E: hello@icareconnections.com.au
PO Box 104 Seaford VIC 3198
Provider# 4050037339
Office Locations
- Corporate One, 84 Hotham Street Preston VIC 3072.
- The Peninsula on the Bay, 435 Nepean Highway Frankston VIC 3199.
Service Locations - Victoria
Monday to Friday 8am to 5pm.
Closed Public Holidays and weekends.
Have your say, tell us what you think about our services.
Do you have a great idea for our service or a suggestion on how we can improve?
Do you have any feedback on how we delivered your services? What can we do better? What are some great things about how we deliver your services?
Do you have a formal complaint?
Complete the feedback form.
It's quick and easy or email us directly at feedback@icareconnections.com.au
if you prefer to remain anonymous, please complete our online feedback form HERE
Make a Complaint about a Provider
There are many independent governing bodies ensuring the NDIS and services are doing the right thing.
You can ask your Support Coordinator for these contacts or you can contact an Advocate to support you through the process.
To complain about the NDIS visit https://www.ombudsman.gov.au/complaints
To complain about a Service Provider visit https://www.ndiscommission.gov.au/complaints
The ACCC is particularly concerned about several key issues in NDIS markets:
- False and misleading advertising by providers
- Providers not honouring consumer guarantees protections
- Issues with contracts, such as providers failing to provide clear written contracts or including unfair terms
- Providers charging for products or services not supplied or delayed
- Concerns about misleading claims in relation to Specialist Disability Accommodation
- Impacts on First Nations NDIS participants
- Scams affecting NDIS participants.
To complain about a Public Mental Health Service visit https://www.mhwc.vic.gov.au/make-complaint
Copyright © 2018 iCare Connections. All Rights Reserved.
iCare Connections acknowledges Aboriginal Traditional Owners of Country throughout Australia and pays respect to their cultures and Elders past, present and emerging.
ABN: 63 566 081 412
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