NDIS Registered Provider ⎸✆ 0490 184 979 ⎸✉︎ intake@icareconnections.com.au

To access the NDIS you must:

  1. Live in an area where the NDIS is available.
  2. Be an Australian citizen, permanent resident or hold a Protected Special Category Visa
  3. Be aged under 65
  4. Have a permanent or ongoing condition that means you need support to do everyday things for yourself, or you need some support now so you can do more things for yourself in the future.

Find out More: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

Not happy with your NDIS Plan?

Do not accept a plan you are not happy with. 

As soon as you receive your plan and you are not happy, please ask your Support Coordinator to submit a review on your behalf.

If you do not have a Support Coordinator you can email or phone the NDIA directly and tell them the reason you are not happy and what it is you want.

Request a Review: https://www.ndis.gov.au/participants/how-review-planning-decision

Make a Complaint about the NDIS

There are many independent governing bodies ensuring the NDIS and services are doing the right thing.

You can ask your Support Coordinator for these contacts or you can contact an Advocate to support you through the process.

To complain about the NDIS visit https://www.ombudsman.gov.au/

To complain about a Service Provider visit https://www.ndiscommission.gov.au/

To complain about a Mental Health Service visit https://www.mhcc.vic.gov.au/complaints

Visit https://www.aat.gov.au/ If you require more Information about :

  • the AAT's role, 
  • how to apply for review, 
  • how the AAT will conduct reviews, and
  • what support services are available to you


NDIS Funds Management

An NDIS participant can make a plan management request at any time. There are 3 types of Funds Management:

1. Self Managed. Only recommended if:

  • you have the the time
  • you know how to budget
  • you understand the NDIS Price Guide
  • you are computer savvy and have access to the internet at home.

2. Plan Management Provider. Recommended for flexibility, greater choice of providers, and easy tracking of your NDIS funds. Let the professionals worry about paying invoices, auditing and providing you with up-to-date balances of your funds.

3. NDIA Agency Managed. The NDIA portal can be temperamental at times and not all providers of your choice are NDIS registered. This is the most restrictive option.

Find out More: https://www.ndis.gov.au/participants/creating-your-plan/ways-manage-your-funding