NDIS Registered Provider ⎸✆ 0490 184 979 ⎸✉︎ intake@icareconnections.com.au

To access the NDIS you must:

  1. Live in an area where the NDIS is available.
  2. Be an Australian citizen, permanent resident or hold a Protected Special Category Visa
  3. Be aged under 65
  4. Have a permanent or ongoing condition that means you need support to do everyday things for yourself, or you need some support now so you can do more things for yourself in the future.

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Not happy with your NDIS Plan?

Do not accept a plan you are not happy with. 

As soon as you receive your plan and you are not happy, please ask your Support Coordinator to submit a review on your behalf.

If you do not have a Support Coordinator you can email or phone the NDIA directly and tell them the reason you are not happy and what it is you want.

Request a Review

Have your NDIS Complaints HEARD


There are many independent governing bodies ensuring the NDIS and services are doing the right thing.

They want to hear from you when you are not happy so it can be addressed and systemically resolved to decrease the chance of it happening again to you or anyone else. 

You can ask your Support Coordinator for these contacts or ask an advocate to support you through the process.

To complain about NDIS click HERE 

To complain about a service provider click HERE

To complain about a mental health service click HERE


Review of National Disability Insurance Scheme decisions

Information about the AAT's role, how to apply for review, how the AAT will conduct reviews and support services that are available for applicants.

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NDIS Plan Management

An NDIS participant can make a plan management request at any time. There are 3 types of Plan Management:

1. Self Managed. Only recommended if:

  • you have the the time
  • you know how to budget
  • you understand the NDIS Price Guide
  • you are computer savvy and have access to the internet at home.

2. Plan Management Provider. Recommended for flexibility, greater choice of providers, and easy tracking of your NDIS funds. Let the professionals worry about paying invoices, auditing and providing you with up-to-date balances of your funds.

3. NDIA Agency Managed. The NDIA portal can be temperamental at times and not all providers of your choice are NDIS registered. This is the most restrictive option.

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NDIS Support Catalogue – as of 1 July 2019