Do not accept a plan you are not happy with.
As soon as you receive your plan and you are not happy, please ask your Support Coordinator to submit a review on your behalf.
If you do not have a Support Coordinator you can email or phone the NDIA directly and tell them the reason you are not happy and what it is you want.
There are many independent governing bodies ensuring the NDIS and services are doing the right thing.
They want to hear from you when you are not happy so it can be addressed and systemically resolved to decrease the chance of it happening again to you or anyone else.
You can ask your Support Coordinator for these contacts or ask an advocate to support you through the process.
To complain about NDIS click HERE
To complain about a service provider click HERE
To complain about a mental health service click HERE
Information about the AAT's role, how to apply for review, how the AAT will conduct reviews and support services that are available for applicants.
An NDIS participant can make a plan management request at any time. There are 3 types of Plan Management:
1. Self Managed. Only recommended if:
2. Plan Management Provider. Recommended for flexibility, greater choice of providers, and easy tracking of your NDIS funds. Let the professionals worry about paying invoices, auditing and providing you with up-to-date balances of your funds.
3. NDIA Agency Managed. The NDIA portal can be temperamental at times and not all providers of your choice are NDIS registered. This is the most restrictive option.