Eligibility Checklist to access the NDIS:

You must answer yes to all questions to meet criteria.

Age requirements

Are you aged between 9 and 65?

Residence requirements

Are you an Australian citizen, permanent resident, or Protected Special Category Visa holder?
Do you live in Australia?

Disability requirements

Do you have a disability caused by a permanent impairment?
Do you usually need disability-specific supports to complete daily life activities?

Early intervention requirements

Do you need some supports now to reduce your future need for support?
Do you need some supports now for your family to build their skills to help you?

If you are aged between 9 and 65, a local area coordinator can help you to understand the NDIS, apply and connect with other government and community supports.

If you have a child younger than 9, an early childhood partner can provide supports to children before they apply, and let families know if the NDIS is right for their child.

Find out More: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

Not happy with your NDIS Plan?

You can ask for an internal review of a decision. https://www.ndis.gov.au/applying-access-ndis/how-apply/receiving-your-access-decision/internal-review-decision

if you are still not happy after an internal review of a decision?

There are options available to you if you don’t agree with a decision we have made. This includes asking us to explain our decision, ways you can use your plan and how to access supports. For more information, visit what other options are available to you? on the Request a review of a decision page.

If you are not happy with the internal review decision, you can also ask the Administrative Review Tribunal to review it. We call this an external review.

You can’t ask for an external review until after we complete the internal review of a decision.

For more information about asking for an external review of an NDIS decision, check out the Administrative Review Tribunal website .

Visit https://www.aat.gov.au/ If you require more Information about :

the AAT's role,
how to apply for review,
how the AAT will conduct reviews, and
what support services are available to you

Make a Complaint

There are many independent governing bodies ensuring the NDIS and services are doing the right thing.

You can ask your Support Coordinator for these contacts or you can contact an Advocate to support you through the process.

To complain about the NDIS visit https://www.ombudsman.gov.au/complaints

To complain about a Service Provider visit https://www.ndiscommission.gov.au/complaints

The ACCC is particularly concerned about several key issues in NDIS markets:

False and misleading advertising by providers
Providers not honouring consumer guarantees protections
Issues with contracts, such as providers failing to provide clear written contracts or including unfair terms
Providers charging for products or services not supplied or delayed
Concerns about misleading claims in relation to Specialist Disability Accommodation
Impacts on First Nations NDIS participants
Scams affecting NDIS participants.

To complain about a Public Mental Health Service visit https://www.mhwc.vic.gov.au/make-complaint

NDIS Funds Management

An NDIS participant can make a plan management request at any time. There are 3 types of Funds Management:

1. Self Managed. Only recommended if:

you have the the time
you know how to budget
you understand the NDIS Price Guide
you are computer savvy and have access to the internet at home.

2. Plan Management Provider. Recommended for flexibility, greater choice of providers, and easy tracking of your NDIS funds. Let the professionals worry about paying invoices, auditing and providing you with up-to-date balances of your funds.

3. NDIA Agency Managed. The NDIA portal can be temperamental at times and not all providers of your choice are NDIS registered. This is the most restrictive option.

Find out More: https://www.ndis.gov.au/participants/creating-your-plan/ways-manage-your-funding

Eligibility Checklist to access the NDIS:

Not happy with your NDIS Plan?

Make a Complaint

NDIS Funds Management

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