We understand every one is unique. We tailor our services to your needs.

We are experienced Support Coordinators with extensive knowledge of local communities and their services. We are independent and work only in your best interest.   

As your Support Coordinator we will:

• We work with you to help you understand the details of your NDIS Plan, what it covers and how to bring it to life. 
• We’ll help you bring your plan to life based upon what’s best for you – not anyone else.
• We provide you with choice and control of your support services.  
• Find and Connect you with the most suitable supports, drawing on our vast local network of service providers.
• We establish, maintain and review professional service linkages with you.  
• We ensure your services are providing what you want and need.  
• We assist you in resolving any issues with your services. 
• We support you to track your progress and prepare for your annual plan review.
• We guide you throughout your NDIS journey and assist you with any issues.
• We provide complex case management.

How We Support You to Communicate with the National Disability Insurance Agency NDIA.

• We attend all planning meetings with you and support you to obtain funding for what is necessary and reasonable. 
• We submit Quality NDIA Reports to secure annual funding and to request an internal review of a decision with a 100% success rate. 
• When you are not happy with the National Disability Insurance Agency NDIA or your NDIS Plan, we can support you to submit a Complaint to the NDIA https://www.ndis.gov.au/contact/feedback-and-complaints, the Commonwealth Ombudsmen https://www.ombudsman.gov.au/ and we will link you in with an Advocate https://www.daru.org.au/find-an-advocate for greater support upon request.

Choice and Control

iCare Connections promotes and protects individual rights including freedom of expression, self-determination and decision-making.

• We respect your rights in exercising choice and control about matters that affect you.
• We collaborate and consult with you and and other key stakeholders where appropriate to promote and ensure active choice and control in relation to your services.
• We assume you have capacity to make decisions, exercise choice, and provide informed consent regardless of your disability. 
• We support you to develop your capacity to make independent decisions.
• We provide timely information in appropriate formats to support informed decision making including your rights and responsibilities.
• We support people in a way that is appropriate to your circumstance and cultural needs so as to maximise your opportunities to make choices and have control over decisions that affect your life.
• We recognise the role of family, carers and advocates in representing your interests and to promote choice and control in the planning and delivery of your supports.  

Assistance with Accommodation and Tenancy Obligations supports you to find affordable, safe and appropriate accommodation. 

iCare Connections will provide one on one support to assist participants to achieve their individual Accommodation and Tenancy goals such as assisting participants to overcome barriers that impact a current tenancy or supporting participants to explore and obtain alternative housing.

Depending on individual circumstances and goals case planning and practical assistance can include:

• Assisting participants to redefine or develop housing goals
• Liaising with DHHS, real estate agents or proprietors to identify barriers to maintaining at risk tenancies
• Identifying and implementing strategies to maintain current tenancies
• Exploring alternative housing options
• Assisting with private rental applications
• Assisting to lodge applications for DHHS rentals
• Supporting participants to obtain DHHS Bond Loan and essential household items
• Assistance with budgeting
• Liaising with utilities providers and assistance to access Utility Relief Grants
• Building capacity to obtain sustainable accommodation with greater independence