COVID 19 - We continue to support you. We have NOT reduced our services.
Silvana is the founder of iCare Connections and registered as an NDIS Provider back in 2018 and for all of the right reasons. Silvana's passion for justice and quality of life is her driving force.
Silvana performs the role of Director, Support Coordinator, and Mental Health Recovery Coach.
Silvana is an experienced, accredited counsellor, welfare and community mental health practitioner with almost two decades of experience. Silvana has worked with some of the most vulnerable people in our community in the areas of mental health, homelessness, complex case management, at risk youth, residential services, domestic violence, disability, forensic and justice.
Silvana works flexibly, creatively and holistically with people presenting with challenging behaviours and those experiencing trauma. Most clients would say her strengths are 'empathy, getting things done and she will move mountains for you to secure what you really need.'
Silvana is constantly coming up with ideas on how to improve the quality of service for NDIS Participants. She ensures the iCare Connections Team is also cared for and take pride in what they do.
In her limited spare time, Silvana enjoys travel, new adventures, animals and at times, she loves listening to very loud music.
iCare Connections is very proud to introduce Agnes who performs many roles including Specialist Support Coordinator, Support Coordinator and Mental Health Recovery Coach.
Agnes is an experienced, accredited social worker who brings over a decade of experience into her role with iCare Connections.
Agnes has worked primarily in mental health community organisations both in Melbourne and Queensland, specialising in trauma-informed complex case management, direct support and support facilitation for people from diverse backgrounds, who experience issues related to housing, finances, health and wellbeing.
Agnes works flexibly, creatively and holistically with people presenting with challenging behaviours and those with backgrounds of trauma; with a focus on improving mental health using a range of interventions, including utilising nature, exercise and creative outlets as a means of therapy.
In her spare time, Agnes enjoys yoga, reading, hiking, creating collage art and listening to all kinds of music. She is also studying a Certificate IV in Training and Assessment so that she may teach others Community Service and Mental Health support work in future.
Claudia is an experienced administration officer who has over 20 years in customer relations. She brings support and knowledge to iCare Connections business operations.
Claudia has primarily worked in various roles in the health and fitness industry and is passionate about helping achieve wellbeing in the community. The roles have allowed Claudia to enhance customer experiences maintaining motivational and a supportive culture.
As a mother of two, when she has spare time, Claudia enjoys bike riding, hiking along a mountain top with amazing views, exploring our beautiful country and having a good laugh watching a comedy show.